Bose Return Policy
To start a return online, visit Start a Return or log in to My Bose. Problem with your product? Visit the Help Center for troubleshooting and product information.
Quick Tip
Experience Bose sound for 30 days when purchased on Bose.com. If not 100% satisfied, Bose will cover return shipping. The item must be in its original, undamaged condition with all accessories included. Exclusions apply.
Bose reserves the right to deny returns for:
Excessive return activity
What is Bose's general return policy?
Violation of Terms of Sale
Suspected fraud
Other impermissible activities
What is the Bose exchange policy?
View the full Terms of Sale.
All items eligible for a return are eligible for exchange. Items ineligible for return are ineligible for exchange (see this page for exclusions). All exchanges require the original product to have been purchased on the Bose website or by phone from Bose.
Start an exchange by contacting Bose at Contact Us.
What is the Trade In program return and refund policy?
Upon approval, Bose will email a prepaid shipping label.
Return to Bose within thirty (30) days of receipt using the shipping label Bose provides. Include all accessories, cases, and parts included in the original packaging. Item must be in good physical condition.
Once Bose receives and inspects your product and it is deemed eligible, Bose will process your exchange.
Which items can't be returned or have a different return policy?
Refunds will only be credited to your original payment method
Gift Card purchases will be refunded back to the Gift Card
Note: If you received a discount for purchasing multiple items, a promotional item, or free item, Bose may deduct the value of the discount, promotional item, or free item from any refund or credit you receive if you do not return all items purchased in your exchange.
What are the limitations to refunds?
Trade In program purchases are final sale and cannot be returned. Products that customers trade in and send to Bose will not be returned. The full terms and conditions are available here.
Items that can't be returned are:
Trade In program purchases. For more information on Trade In program policies, click here.
How do I return an item?
Personalized items
Final sale products
Gift cards
Important return instructions:
Replacement productsReplacement products provided through warranty, service, or exchange are not refundable and are not eligible for return for refund. Warranty service may still apply.
Replacement products provided through warranty, service, or exchange are not refundable and are not eligible for return for refund. Warranty service may still apply.
Non-Refundable Items:
Will I have to pay for return shipping?
Shipping and handling charges
Gift box and gift wrap fees
Certain taxes paid
When will I receive my refund?
Ensure you meet the return and refund qualifications, which are the following:Product must be purchased directly from Bose. Products purchased elsewhere must be returned at the respective retailer.Your return request must be received by Bose within 30 days of receipt.Product must not be on the list of return exclusions.Product must be in good physical condition.All accessories, cases, and parts included in the original packaging must be returned.
Product must be purchased directly from Bose. Products purchased elsewhere must be returned at the respective retailer.
Your return request must be received by Bose within 30 days of receipt.
What are your refund policies for discounted or bundled items?
Product must not be on the list of return exclusions.
Product must be in good physical condition.
What if my item arrives damaged or is defective?
All accessories, cases, and parts included in the original packaging must be returned.
To start the return online, visit Start a Return or log in to your My Bose account
Can I cancel my return?
Once processed, you'll receive return instructions and a prepaid shipping label via email.
Package the product with all accessories and ship the package to Bose within 30 days of initiating your return.
What if my product is outside both the Warranty period, and the 30-day return period?
Once we receive your product, refunds typically process within 3-5 business days for credit cards and PayPal; other payment methods may take up to 2 weeks.
You must obtain a return shipping label from Bose before shipping. Without it, Bose may deny the return.
Need more help?
Using the Bose prepaid return shipping label is recommended. If you choose your own carrier, you're responsible for the product until Bose confirms receipt, and your return must be accompanied by an RMA number Bose provides.
After confirming your return, Bose will issue a refund or credit for the purchase price, subject to potential reductions.
No. Bose covers return shipping for items returned within 30 days of receipt, when purchased on Bose.com.
Bose will initiate your refund once your returned items are received at our Returns Center. Refunds typically process within 3-5 business days for credit cards and PayPal; other payment methods may take up to 2 weeks.
If you received discounts or free items with your purchase, the discount may be deducted from your refund if you don't return all items.
For bundles, the bundle discount may be deducted from your refund if returning only a part of your bundle purchase.
Please contact Bose Customer Service. Bose will arrange for a replacement or repair under our Warranty policy.
Simply do not ship your package back to Bose. If you’ve already shipped your product back, please Contact Us.
Bose offers Repair options to get your product up and running. Visit our Return and replacement page to see your options.
If you have any questions about the Bose return policy or need assistance with a return, please don't hesitate to contact Bose Customer Service by clicking here. Bose is here to help.